When I moved house I changed my address with my bank, Barclays. I told them I did not require a statement as I check my account on line. Well the dillbrain on the counter evidently did not change my address completly in his computer. I did not receive any statements but it seems that statements were sent to my old address, redirection not withstanding. The bank also sent my new bank card to that address and someone was happy to receive it, the morons used it. Somehow they cancelled my currant card and used the new one to get tops-ups for a mobile phone. £30 worth and it took me overdrawn. Luckily it was the week before payday.
I had notice money missing but could see where it had gone, I could not remember taking any out at an AMT and it takes a couple of days to show on line. When I saw the charges I had a fit and got in touch with the bank straight away. The girl on the line was really nice and said it was the banks fault and I would be reimbursed for the amount taken and any fees incured due to being overdrawn.
As I did not have telephone banking facilities I had to go to the bank to get faud papers and organize a new card.
The police were not interested as they considered it was fraud against the bank and they would only get involved if asked to by them.
I hope they get the morons